Seluruh rangkaian perlombaan The Best Contact Center Indonesia 2022 telah selesai dilaksanakan. Sebanyak 50 perusahaan dari berbagai industri di Indonesia turut ikut serta dalam ajang perlombaan bergengsi ini. Perlombaan diawali dengan acara Launching TBCCI 2022 pada 2 Februari 2022, yang dibawakan oleh para pengurus ICCA serta membahas terkait update program kerja hingga penjelasan mengenai perlombaan […]
Sep 27, 2022 16:26
Andi Anugrah
Bank Mandiri is the current largest bank in the country in terms of total assets. Branching out throughout Indonesia, currently we have over 2 thousand offices manned by over 37 thousand employees. We also have 7 overseas branches. Sitting at the epicenter of our service is the contact center that operates 24/7. As of 2022, […]
Sep 26, 2022 08:25
Andi Anugrah
Avaya is reimagining digital communications with innovation that defines the future of work and the customer experience. Our Avaya OneCloud ecosystem and its solutions empower organizations to deliver experiences that matter to customers and employees alike. Cloud for the Composable Enterprise Avaya is a well-established communications vendor and a long-standing leader in both UCaaS and CCaaS. Recently, the vendor has rolled out […]
Sep 20, 2022 15:10
Andi Anugrah
Customer expectations are higher than ever, and the pressure on companies that operate in emerging markets is intense–especially when it comes to gaining trust from potential clients or keeping up with the latest best practices. Exotel’s full-stack Customer Engagement Platform(CEP) is designed to help emerging markets not only survive but thrive in the new customer […]
Sep 15, 2022 10:05
Andi Anugrah
How AI improves agent experiences DOWNLOAD EBOOK The first “chatterbot,” ELIZA was developed at the Massachusetts Institute of Technology in the mid-1960s. Originally developed for a psychological setting, ELIZA would aid doctors treating patients. First created to demonstrate the theory that communication between humans and machines would be superficial, chatbots have turned out to be […]
Sep 02, 2022 09:21
Andi Anugrah
Across industries, organizations rely on routine, repetitive processes to achieve their business goals. These mundane, everyday processes keep the business running smoothly in the front office, the back office and across shared services like IT, HR and finance. They’re often inefficient, and they don’t require creative human thought — like opening an insurance claim, adding […]
Aug 29, 2022 14:39
Andi Anugrah
Sejalan dengan perkembangan bisnis Bank BTPN, contact center BTPN CARE hadir untuk menjadi garda terdepan dalam melayani jutaan nasabah yang tersebar di seluruh Indonesia bahkan dunia. Melalui layanan BTPN Care, kami menawarkan solusi terbaik untuk menyelesaikan setiap permintaan maupun pengaduan nasabah. Dengan total lebih dari 200 agent yang saat ini terbagi menjadi beberapa site di […]
Aug 25, 2022 08:21
Andi Anugrah
Tuntutan terhadap layanan Contact Center untuk selalu meningkatkan kualitasnya bukanlah hal baru. Contact Center perlu menangani pertanyaan dan atau keluhan pelanggan dari berbagai saluran dengan cepat, tepat dan efektif. Apalagi di era saat ini dimana masyarakat sudah lebih fasih menggunakan Media Digital termasuk di dalamnya Social Media & aplikasi Messenger. MS-CDX menjawab tuntutan ini dengan menyediakan aplikasi Customer Digital eXperience yang dilengkapi dengan […]
Aug 16, 2022 09:53
Andi Anugrah
Pelanggan menginginkan efisiensi dan kemudahan dalam mendapatkan informasi. Mereka ingin informasi yang tidak hanya mudah diakses, tetapi juga lengkap dan memenuhi kebutuhan mereka. Sebagai pebisnis, Anda perlu mengetahui hal apa saja yang pelanggan butuhkan. Caranya adalah dengan membuat contact center di mana pelanggan bisa menghubungi perusahaan Anda untuk menanyakan informasi atau mengajukan komplain. Contact center […]
Aug 11, 2022 14:25
Andi Anugrah