Indonesia Contact Center Association

Developing role of Indonesia contact center as service center that support economic growth, culture and social in south-east Asia with forming the quality of preeminent human resources and competitiveness.

The Best Contact Center Indonesia

Penghargaan (Awards) The Best Contact Center Indonesia dilaksanakan sebagai upaya Asosiasi praktisi contact center ICCA (Indonesia Contact Center Association) untuk mengembangkan contact center industri di Indonesia. Khususnya dalam meningkatkan peran serta karyawan dalam mengembangkan kemampuan, kreativitas dan kinerja dalam mengelola contact center.

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NEWS

Press Release: Awards Ceremony The Best Contact Center Indonesia 2024

Press Release: Awards Ceremony The Best Contact Center Indonesia 2024

Rabu, 11 September 2024 – Setiap tahun lomba The Best Contact Center Indonesia dipersiapkan berdasarkan umpan balik dari anggota. Hal ini menjadikan kompetisi The Best Contact Center Indonesia sebagai barometer operasional contact center dan menjadi contoh bagi negara lain. Panitia berupaya mempersiapkan berbagai hal dalam kerangka yang sistematis. Rangkaian perlombaan The Best Contact Center Indonesia […]

Rizka Endah Agustin

September 17, 2024 16:30:30

ESIGO ZOOM Event: What’s Next for Virtual Communication?

ESIGO ZOOM Event: What’s Next for Virtual Communication?

ESIGO ZOOM Event: What’s Next for Virtual Communication? Thursday, 25 July 2024 – The ESIGO ZOOM seminar was successfully held at Le Meridien Jakarta with 58 participants. This event succeeded in bringing together various experts and professionals in the contact center field in a meeting that raised important topics about DeepFake technology and artificial intelligence. […]

Rizka Endah Agustin

July 26, 2024 17:07:50

Redefining the Customer Experience with Zoom Contact Center

Redefining the Customer Experience with Zoom Contact Center

In an era where customer service is a critical differentiator for businesses, Zoom Contact Center is poised to redefine the customer experience. With a mission to provide meaningful customer engagement, Eric Loh as a Customer Experience Sales Specialist Asia from Kayreach System shared that Zoom platform can bring together a powerful set of tools that […]

Annisa Nur Fauzi

November 07, 2023 13:28:27

Creating a Secure Customer and Agent Experience

Creating a Secure Customer and Agent Experience

In an era where technology has transformed the way we interact with businesses, Tetherfi firmly believes in the enduring value of ‘Human Intelligence’ and ‘Human Interactions.’ While AI has undeniably revolutionized customer service, it’s the human touch that remains essential. Vineeth Nayak, Founder & CEO of Tetherfi delivers technology solutions that not only secure and […]

Annisa Nur Fauzi

November 02, 2023 14:06:14

Technology’s Role in Empowering Indonesia’s Contact Center Community

Technology’s Role in Empowering Indonesia’s Contact Center Community

Ekosistem contact center di Indonesia merupakan jaringan dinamis yang melibatkan berbagai pemangku kepentingan (stakeholder), yang masing-masing memainkan peran penting dalam memastikan keberhasilan industri ini. Beberapa stakeholder tersebut, seperti End Users or End Customers, perusahaan, agent contact center, serta teknologi contact center. Untuk itu, Agung Susanto selaku Direktur PT Intelix Global Crossing dalam paparannya berbagi tentang […]

Annisa Nur Fauzi

November 01, 2023 15:39:30

Banking as a Service: Transforming the Contact Center into an Impact Center

Banking as a Service: Transforming the Contact Center into an Impact Center

In today’s banking landscape, the concept of traditional customer service is evolving rapidly. The traditional contact center is no longer just a place for addressing customer queries and issues; it has become the nerve center for creating meaningful and personalized banking experiences. The aim is to make every interaction with the customer an opportunity for […]

Annisa Nur Fauzi

October 31, 2023 14:06:43

Impact of Generative AI: Empower, Elevate, and Convert

Impact of Generative AI: Empower, Elevate, and Convert

The relentless advance of technology continues to shape the way businesses operate, and one of the most transformative innovations in recent years is Generative Artificial Intelligence (AI). This groundbreaking technology is redefining the landscape of customer interactions and business processes. What is Generative AI? Generative AI is a subset of artificial intelligence that focuses on […]

Annisa Nur Fauzi

October 27, 2023 11:00:00

Transforming CX with Generative AI

Transforming CX with Generative AI

In an era where customer experience (CX) reigns supreme, businesses across various industries are looking for advanced solutions to enhance their CX strategies. The rise of Generative Artificial Intelligence (AI) has opened up exciting possibilities for revolutionizing customer interactions, and NICE CXone is at the forefront of this transformation. The traditional approach to CX often […]

Annisa Nur Fauzi

October 26, 2023 10:12:35

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