Redefining the Customer Experience with Zoom Contact Center
November 07, 2023 13:28:27

Annisa Nur Fauzi

Redefining the Customer Experience with Zoom Contact Center

In an era where customer service is a critical differentiator for businesses, Zoom Contact Center is poised to redefine the customer experience. With a mission to provide meaningful customer engagement, Eric Loh as a Customer Experience Sales Specialist Asia from Kayreach System shared that Zoom platform can bring together a powerful set of tools that […]
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Creating a Secure Customer and Agent Experience

In an era where technology has transformed the way we interact with businesses, Tetherfi firmly believes in the enduring value of ‘Human Intelligence’ and ‘Human Interactions.’ While AI has undeniably revolutionized customer service, it’s the human touch that remains essential.  Vineeth Nayak, Founder & CEO of Tetherfi delivers technology solutions that not only secure and […]

Nov 02, 2023 14:06
Technology’s Role in Empowering Indonesia’s Contact Center Community

Ekosistem contact center di Indonesia merupakan jaringan dinamis yang melibatkan berbagai pemangku kepentingan (stakeholder), yang masing-masing memainkan peran penting dalam memastikan keberhasilan industri ini. Beberapa stakeholder tersebut, seperti End Users or End Customers, perusahaan, agent contact center, serta teknologi contact center.  Untuk itu, Agung Susanto selaku Direktur PT Intelix Global Crossing dalam paparannya berbagi tentang […]

Nov 01, 2023 15:39
Banking as a Service: Transforming the Contact Center into an Impact Center

In today’s banking landscape, the concept of traditional customer service is evolving rapidly. The traditional contact center is no longer just a place for addressing customer queries and issues; it has become the nerve center for creating meaningful and personalized banking experiences. The aim is to make every interaction with the customer an opportunity for […]

Oct 31, 2023 14:06
Impact of Generative AI: Empower, Elevate, and Convert 

The relentless advance of technology continues to shape the way businesses operate, and one of the most transformative innovations in recent years is Generative Artificial Intelligence (AI). This groundbreaking technology is redefining the landscape of customer interactions and business processes.  What is Generative AI? Generative AI is a subset of artificial intelligence that focuses on […]

Oct 27, 2023 11:00
Transforming CX with Generative AI

In an era where customer experience (CX) reigns supreme, businesses across various industries are looking for advanced solutions to enhance their CX strategies. The rise of Generative Artificial Intelligence (AI) has opened up exciting possibilities for revolutionizing customer interactions, and NICE CXone is at the forefront of this transformation.  The traditional approach to CX often […]

Oct 26, 2023 10:12
Pave the Way for AI and Cloud: How to Craft CX Strategy that Optimizes RETURN and Mitigates DISRUPTION

In today’s fast-paced business landscape, delivering exceptional customer experiences while optimizing employee productivity is crucial for any organization. Therefore, Juliet Lee as Regional Manager, CX Solutions – ASEAN, had the opportunity to introduce AVAYA, a leader in communication and contact center solutions, offering a groundbreaking solution to address these challenges. The Avaya Experience Platform provides […]

Oct 25, 2023 14:00
Contact Center Warrior: The Prime Guard of BCA

Di era digitalisasi ini, penipuan online semakin marak terjadi. Terutama di dunia perbankan, penipuan atau cyber crime yang diiringi dengan berita hoax ini kerap kali beredar di masyarakat dengan mengatasnamakan suatu bank. Hal ini pun dialami oleh salah satu bank swasta terbesar di Indonesia, yaitu Bank Central Asia atau Bank BCA.  Dalam kesempatan ini, Wani […]

Oct 24, 2023 15:18
PRESS RELEASE: THE BEST CONTACT CENTER INDONESIA 2023

Selasa, 26 September 2023 bertempat di Birawa Hall Bidakara Hotel, Jakarta. Seluruh rangkaian perlombaan The Best Contact Center Indonesia 2023 telah selesai dilaksanakan. Sebanyak 66 perusahaan dari berbagai industri di Indonesia turut ikut serta dalam ajang perlombaan bergengsi ini. Perlombaan diawali pada 25 Januari 2023 dengan acara Launching TBCCI 2023 yang dibawakan oleh para pengurus […]

Sep 29, 2023 08:43
BINCA! Bincang ICCA: Tips CUAN Ala Para Pemenang, “Dikit- Dikit, Lama-Lama Menjadi Bukit.”

13 April 2023 – Perdana dan terbaru dari ICCA, program sharing khusus pemenang kategori Teamwork telah selesai diselenggarakan hari ini dalam acara BINCA, Bincang ICCA. ICCA menghadirkan dua tim pemenang Gold dan Silver The Best Telesales Team, yaitu Bima Yudha P. dari Bank Mega Syariah, serta Harpan Zulmiari dan Esa Pabela dari PT PLN (Persero).  […]

Apr 14, 2023 15:27
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