Looking back at our Conference of The Best Contact Center 2024, one of our notable speakers shared a profound vision on enhancing customer experience. According to their perspective, customer experience is not merely a segment of the business—it is the business itself. The interactions between customers and the brand create lasting impressions and shape perceptions […]
Apr 09, 2025 09:27
A Sayyidatina
At the Best Contact Center Indonesia 2024, Juliet Lee, Channel & Strategic Alliances Manager for ASEAN & Korea AVAYA, shared a captivating personal experience from Paris during the Olympics. Despite high expectations for a top-tier dining experience, unexpected bad weather and disappointing service led to a challenging negotiation with the restaurant manager. This story emphasized […]
Mar 24, 2025 09:57
A Sayyidatina
The Conference of The Best Contact Center Indonesia 2024 was successfully held on 9-10 September 2024. The event brought together esteemed leaders from both local and international companies, providing a platform for several speakers to present their latest solutions in contact center technology, in line with our theme, “Innovative Customer Service: Building AI-Powered Contact Center.” […]
Mar 20, 2025 13:11
A Sayyidatina
Jakarta, Tuesday, November 26, 2024 – The “NICE Interactions Jakarta 2024” event was held successfully at Hotel Mulia Senayan, welcoming 94 participants from diverse industries. As part of NICE’s CX World Tour series, the event highlighted how Artificial Intelligence (AI) is shaping the future of customer experience (CX), bringing together industry leaders and experts to […]
Nov 29, 2024 15:21
Rizka Endah Agustin
Jakarta, 1 November 2024 – Survei kepuasan ajang The Best Contact Center Indonesia (TBCCI) 2024 telah dilakukan. Sebanyak 973 responden, termasuk peserta, juri, dan orang-orang yang terlibat dalam kegiatan telah dikirimi email. Berdasarkan tanggapan responden, kegiatan TBCCI 2024 nampaknya mendapat respon positif. Dari hasil survei yang dilakukan, peserta merasa puas dengan berbagai aspek kompetisi, namun […]
Nov 01, 2024 10:48
Andi Anugrah
Rabu, 11 September 2024 – Setiap tahun lomba The Best Contact Center Indonesia dipersiapkan berdasarkan umpan balik dari anggota. Hal ini menjadikan kompetisi The Best Contact Center Indonesia sebagai barometer operasional contact center dan menjadi contoh bagi negara lain. Panitia berupaya mempersiapkan berbagai hal dalam kerangka yang sistematis. Rangkaian perlombaan The Best Contact Center Indonesia […]
Sep 17, 2024 16:30
Rizka Endah Agustin
ESIGO ZOOM Event: What’s Next for Virtual Communication? Thursday, 25 July 2024 – The ESIGO ZOOM seminar was successfully held at Le Meridien Jakarta with 58 participants. This event succeeded in bringing together various experts and professionals in the contact center field in a meeting that raised important topics about DeepFake technology and artificial intelligence. […]
Jul 26, 2024 17:07
Rizka Endah Agustin
In an era where customer service is a critical differentiator for businesses, Zoom Contact Center is poised to redefine the customer experience. With a mission to provide meaningful customer engagement, Eric Loh as a Customer Experience Sales Specialist Asia from Kayreach System shared that Zoom platform can bring together a powerful set of tools that […]
Nov 07, 2023 13:28
Andi Anugrah
In an era where technology has transformed the way we interact with businesses, Tetherfi firmly believes in the enduring value of ‘Human Intelligence’ and ‘Human Interactions.’ While AI has undeniably revolutionized customer service, it’s the human touch that remains essential. Vineeth Nayak, Founder & CEO of Tetherfi delivers technology solutions that not only secure and […]
Nov 02, 2023 14:06
Andi Anugrah