Innovation and Transformation: The Future of Digital Communication with Tetherfi

At The Conference of The Best Contact Center Indonesia 2024, Maharani Muflina Putri, Digital Marketing Specialist of Tetherfi, highlighted innovative AI-driven solutions to improve customer experience. Tetherfi believes intelligence and human interaction are essential in providing exceptional service. By leveraging cutting-edge AI, the company aims to streamline operations and enhance efficiency in customer interactions.

To address challenges faced by both customers and contact center agents, Tetherfi introduced the Live Vision AI Platform. This user-friendly platform features Smart Assist for AI-powered automated messaging and a Summarizer to condense phone conversations, ensuring efficient support. These tools help agents provide faster, more accurate responses while reducing workload and improving overall customer satisfaction.

Tetherfi’s insights reinforced the importance of customer experience in leading contact centers. By integrating AI, businesses can enhance interactions, making them more seamless, efficient, and satisfying. The adoption of AI-driven solutions also empowers enterprises to analyze customer data more effectively, allowing for personalized service and continuous improvement in customer engagement.