October 31, 2023 14:06:43
Andi Anugrah
Banking as a Service: Transforming the Contact Center into an Impact Center
In today’s banking landscape, the concept of traditional customer service is evolving rapidly. The traditional contact center is no longer just a place for addressing customer queries and issues; it has become the nerve center for creating meaningful and personalized banking experiences. The aim is to make every interaction with the customer an opportunity for […]