The Best Contact Center Indonesia 2024 Conference brought together industry leaders to discuss how AI is revolutionizing customer experience in the contact center industry. The discussion focused on AI’s ability to enhance efficiency, improve personalization, and support human agents in delivering exceptional service. Each company shared its approach to leveraging AI and technologies for better […]
Apr 23, 2025 09:00
A Sayyidatina
The Best Contact Center Indonesia 2024 conference recently brought together industry leaders to share their insights on leveraging AI to revolutionize customer experience. Four esteemed speakers shed light on key AI strategies that are transforming the modern contact center. Dang Tin Wai, Sales Director of Nubitel, highlighted the four key AI-driven use cases in customer […]
Apr 22, 2025 09:00
A Sayyidatina
Throwing back to our last Conference of The Best Contact Center Indonesia 2024, we had the honor of hearing from esteemed representatives of various leading companies. They shared invaluable insights on how AI is revolutionizing efficiency and engagement in the contact center industry. Arief Ramdhan Gunawan, Product Manager at Phintraco, highlighted the role of AI […]
Apr 21, 2025 09:11
A Sayyidatina
At the Conference of The Best Contact Center Indonesia 2025, Nathaniel Suryadinata, Senior Presales & Solution at PT Karyaputra Suryagemilang, shared key insights on AI’s growing impact. In Southeast Asia, AI has already improved contact center effectiveness by 23%, making it one of the top three industries leveraging AI. Looking ahead, AI is projected to […]
Apr 18, 2025 09:00
A Sayyidatina
At a time when Generative AI is making waves in various industries, its real value lies in how it enhances customer engagement. Rounika Juneja, Sales Director APAC at Exotel, shared key insights on this topic, emphasizing the importance of Conversational Context in delivering exceptional customer experiences at the Conference of The Best Contact Center 2024. […]
Apr 17, 2025 09:00
A Sayyidatina
Andi Anugrah, Founder and Director of Telexindo Bizmart, recently shared his valuable insights on “Contact Center Operations: Data Analytics, Business Process Improvement, and Collaborative Learning.” He explained that managing a contact center goes beyond simply enhancing customer experience and satisfaction; it also involves transforming these elements into viable business opportunities. According to Andi, while customers […]
Apr 16, 2025 09:00
A Sayyidatina
At the recent Conference of The Best Contact Center Indonesia 2024, Hunady Budihartono, Enterprise Account Director at Salesforce, proudly introduced Salesforce as the world’s third-largest software company and the leading provider of customer experience solutions. Salesforce operates on three key principles: innovation through continuous development of new features, a strong commitment to philanthropy with its […]
Apr 15, 2025 09:00
A Sayyidatina
In our previous Conference of The Best Contact Center 2024, Nikhil Sharma, Vice President SEA at Kore.ai, shared valuable insights on how AI is transforming contact centers and improving business performance. He explained that customers expect fast and accurate responses, while agents need tools that simplify their workflows and enhance productivity. AI bridges this gap […]
Apr 14, 2025 09:00
A Sayyidatina
We’d like to extend our heartfelt appreciation to Augustin Du Payrat, Head of Channels (Asia) for Zoom, for delivering a fun and interactive presentation during The Conference of The Best Contact Center Indonesia 2024. In line with their motto, “Delivering Happiness,” they conducted a few brief and fun surveys with the audience to gather valuable […]
Apr 11, 2025 09:00
A Sayyidatina