Indonesia Contact Center Association

Developing role of Indonesia contact center as service center that support economic growth, culture and social in south-east Asia with forming the quality of preeminent human resources and competitiveness.

The Best Contact Center Indonesia

Penghargaan (Awards) The Best Contact Center Indonesia dilaksanakan sebagai upaya Asosiasi praktisi contact center ICCA (Indonesia Contact Center Association)  untuk mengembangkan contact center industri di Indonesia. Khususnya dalam meningkatkan peran serta karyawan dalam mengembangkan kemampuan, kreativitas dan kinerja dalam mengelola contact center.

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NEWS

Transforming Customer Experience in the Contact Center Industry: The Power of AI for Personalization and Efficiency

Transforming Customer Experience in the Contact Center Industry: The Power of AI for Personalization and Efficiency

The Best Contact Center Indonesia 2024 Conference brought together industry leaders to discuss how AI is revolutionizing customer experience in the contact center industry. The discussion focused on AI’s ability to enhance efficiency, improve personalization, and support human agents in delivering exceptional service. Each company shared its approach to leveraging AI and technologies for better […]
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A Sayyidatina

April 23, 2025 09:00:00
Revolutionizing Customer Experience with AI: Strategies for the Modern Contact Center

Revolutionizing Customer Experience with AI: Strategies for the Modern Contact Center

The Best Contact Center Indonesia 2024 conference recently brought together industry leaders to share their insights on leveraging AI to revolutionize customer experience. Four esteemed speakers shed light on key AI strategies that are transforming the modern contact center. Dang Tin Wai, Sales Director of Nubitel, highlighted the four key AI-driven use cases in customer […]
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A Sayyidatina

April 22, 2025 09:00:00
Enhancing Employee Experience in the Contact Center Industry: Leveraging AI for Greater Efficiency and Engagement

Enhancing Employee Experience in the Contact Center Industry: Leveraging AI for Greater Efficiency and Engagement

Throwing back to our last Conference of The Best Contact Center Indonesia 2024, we had the honor of hearing from esteemed representatives of various leading companies. They shared invaluable insights on how AI is revolutionizing efficiency and engagement in the contact center industry. Arief Ramdhan Gunawan, Product Manager at Phintraco, highlighted the role of AI […]
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A Sayyidatina

April 21, 2025 09:11:00
Relationship at Scale: The Next Frontier in CX

Relationship at Scale: The Next Frontier in CX

At the Conference of The Best Contact Center Indonesia 2025, Nathaniel Suryadinata, Senior Presales & Solution at PT Karyaputra Suryagemilang, shared key insights on AI’s growing impact. In Southeast Asia, AI has already improved contact center effectiveness by 23%, making it one of the top three industries leveraging AI. Looking ahead, AI is projected to […]
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A Sayyidatina

April 18, 2025 09:00:00
Create Value Beyond the Hype: The Role of Generative AI in Customer Engagement

Create Value Beyond the Hype: The Role of Generative AI in Customer Engagement

At a time when Generative AI is making waves in various industries, its real value lies in how it enhances customer engagement. Rounika Juneja, Sales Director APAC at Exotel, shared key insights on this topic, emphasizing the importance of Conversational Context in delivering exceptional customer experiences at the Conference of The Best Contact Center 2024. […]
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A Sayyidatina

April 17, 2025 09:00:00
Contact Center Operations : Data Analytic, Business Process Improvement, and Collaborative Learning

Contact Center Operations : Data Analytic, Business Process Improvement, and Collaborative Learning

Andi Anugrah, Founder and Director of Telexindo Bizmart, recently shared his valuable insights on “Contact Center Operations: Data Analytics, Business Process Improvement, and Collaborative Learning.” He explained that managing a contact center goes beyond simply enhancing customer experience and satisfaction; it also involves transforming these elements into viable business opportunities. According to Andi, while customers […]
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A Sayyidatina

April 16, 2025 09:00:00
Welcome to the Future: Autonomous Agents

Welcome to the Future: Autonomous Agents

At the recent Conference of The Best Contact Center Indonesia 2024, Hunady Budihartono, Enterprise Account Director at Salesforce, proudly introduced Salesforce as the world’s third-largest software company and the leading provider of customer experience solutions. Salesforce operates on three key principles: innovation through continuous development of new features, a strong commitment to philanthropy with its […]
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A Sayyidatina

April 15, 2025 09:00:00
Transforming Contact Center Experience in Indonesia: Leveraging AI to Drive Business Success

Transforming Contact Center Experience in Indonesia: Leveraging AI to Drive Business Success

In our previous Conference of The Best Contact Center 2024, Nikhil Sharma, Vice President SEA at Kore.ai, shared valuable insights on how AI is transforming contact centers and improving business performance. He explained that customers expect fast and accurate responses, while agents need tools that simplify their workflows and enhance productivity. AI bridges this gap […]
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A Sayyidatina

April 14, 2025 09:00:00

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