Virtual Conference & Exhibition

Dunia contact center mengalami banyak sekali perubahan belakangan ini. Pengaplikasian sistem berbasis digital dirasa sudah menjadi sebuah keharusan. Dalam rangka meningkatkan pelayanan terhadap pelanggan, contact center didorong untuk menguasi beberapa sistem pendukung.

Dalam rangkaian program The Best Contact Center Indonesia 2020 ICCA menyelenggarakan kegiatan “Contact Center Conference and Digital Virtual Exhibition 2020”. Acara ini membuka kesempatan bagi penggiat contact center untuk memperoleh informasi terkait sistem-sistem yang dapat dioperasikan pada contact center guna meningkatkan kualitas kerja menjadi lebih baik.

Jadwal Pelaksanaan

18 November 2020
08.30 – 17.00 WIB : Contact Center Digital Virtual Exhibition 2020

Agenda:

09.00 – 09.30 : Aruwa Event Management Application
09.35 – 10.05 : WhatsApp Distributed and E-locket Solution
10.20 – 10.50  : Roo-C Virtual Agent for Operational WhatsApp Contact Center
10.55 – 11.25   : Lenna.ai AI Powered BOT for Business
11.30 – 12.00   : WhatsApp Verified Account & Qontak Customer Relationship Solution
13.20 – 13.50   : How Poly Helps Contact Center to Improve Customer Experiences
13.55 – 14.25   : Mitigation Potential Crisis with Sociomile Omnichannel
14.30 – 15.00  : Advancing Your Contact Center
15.05 – 15.35  : Optimizing The Integration of CRM and Call Center System
15.40 – 16.10  : Cloud Contact Center Solution

Jadwal Pelaksanaan

19 November 2020
08.30 – 17.00 : Contact Center Conference 2020

Agenda:

09.00 – 09.15 : TBCCI By Andi Anugrah, Chaiman Indonesia Contact Center Association
09.20 – 10.05 : “CX will only get you So Far, Multi-eXperience is the Next Wave”. By Tim Matthew, Solution Directir APAC – Digital And Assisted Service, VERINT AVAYA & VERINT. Juliet Lee, Regional Manager, CX Solutions, ASEAN, AVAYA
10.10 – 10.55 : “Genesys and Google Cloud: Powering the future of customer experience “. By Hunady Budihartono, Country Manager, Genesys, Sugianto Rahardja, Head of Sales, Google Cloud, Doddy Kartiwa, Principal Solutions Consultant, Genesys
11.00 – 12.00 : Panel Judges – Corporate Feedback all Judges
12.00 – 13.00 : Lunch
13.00 – 13.45
: “Halo BCA : The Giant Leap Contribution”.Wani Sabu, EVP Center of Digital BCA
13.50 – 14.35 : “Delivering Business Insights for An Improved Customer Experience in A Time of Change”. Christo Sardjono, Solution Lead, Business Application, Microsoft Asia Pacific MICROSOFT, Paul Mulvenna, Vice President Business Development, Solgari Asia Pacific-MICROSOFT
14.40 – 15.25 : “Toward Irreplacable Service” Wibowo Putra, Sales Manager PHINTRACO
15.30 – 16.15 : “The Secret of Hassle-free CX Compliance” Sudibyo, VP Sales and Marketing SELNDO ALPHA

Registrasi