FREE ! For ICCA’s Member only.
Come and discover the global trends that is affecting the workforce in the contact center and learn about the new, powerful mobility features that could contribute to improved management accessibility and agent performances. Learn how with mobility features, managers can monitor performance, take immediate action and coach agents in real-time via tablet or similar device while on the go.
This Event mandatory for : Operations Manager, WFM, Scheduler, Desk Control.
Date : Thursday, November 27th 2014
Time : 13.00 – 15.30
Place : Graha Seti 2nd Floor, Jl. KH Abdullah Syafei No. 9-10 Jakarta Selatan 12830.
12:30-13:30 Lunch, Registration and Networking
13:30-14:00 The global trends of WFM by Nils Bildt, CEO / Founder of Teleopti
14:00-14:30 Powerful, playful mobility by Mervyn Lim
14:30-15:30 Discussion and Networking