Creating a Secure Customer and Agent Experience
November 02, 2023 14:06:14

Andi Anugrah

Creating a Secure Customer and Agent Experience

In an era where technology has transformed the way we interact with businesses, Tetherfi firmly believes in the enduring value of ‘Human Intelligence’ and ‘Human Interactions.’ While AI has undeniably revolutionized customer service, it’s the human touch that remains essential.  Vineeth Nayak, Founder & CEO of Tetherfi delivers technology solutions that not only secure and […]
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Hammer Ohm dan SD-WAN: Solusi Menjaga Kualitas Contact Center bagi WFH Agent

Kamis, 14 Januari 2021, Indonesia Contact Center Association bekerja sama dengan Next Generation Wave mengadakan acara Technology Sharing dengan topik pembahasan yaitu Quality Assurance for WFH Agent. Pada kesempatan ini, kami mengundang dua pembicara antara lain Kurt Dahlstrand, Director of Sales Engineer dari Empirix Inc dan Sarjiman, Senior Sales – Consultant – ASEAN dari Oracle […]

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