Banking as a Service: Transforming the Contact Center into an Impact Center
October 31, 2023 14:06:43

Andi Anugrah

Banking as a Service: Transforming the Contact Center into an Impact Center

In today’s banking landscape, the concept of traditional customer service is evolving rapidly. The traditional contact center is no longer just a place for addressing customer queries and issues; it has become the nerve center for creating meaningful and personalized banking experiences. The aim is to make every interaction with the customer an opportunity for […]
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Impact of Generative AI: Empower, Elevate, and Convert 

The relentless advance of technology continues to shape the way businesses operate, and one of the most transformative innovations in recent years is Generative Artificial Intelligence (AI). This groundbreaking technology is redefining the landscape of customer interactions and business processes.  What is Generative AI? Generative AI is a subset of artificial intelligence that focuses on […]

Oct 27, 2023 11:00
Transforming CX with Generative AI

In an era where customer experience (CX) reigns supreme, businesses across various industries are looking for advanced solutions to enhance their CX strategies. The rise of Generative Artificial Intelligence (AI) has opened up exciting possibilities for revolutionizing customer interactions, and NICE CXone is at the forefront of this transformation.  The traditional approach to CX often […]

Oct 26, 2023 10:12
Contact Center Warrior: The Prime Guard of BCA

Di era digitalisasi ini, penipuan online semakin marak terjadi. Terutama di dunia perbankan, penipuan atau cyber crime yang diiringi dengan berita hoax ini kerap kali beredar di masyarakat dengan mengatasnamakan suatu bank. Hal ini pun dialami oleh salah satu bank swasta terbesar di Indonesia, yaitu Bank Central Asia atau Bank BCA.  Dalam kesempatan ini, Wani […]

Oct 24, 2023 15:18
Conference and Exhibition (Day 2)

Selasa, 10 September 2019 acara Conference and Exhibition (Day 2) dilanjutkan. Diikuti oleh lebih 200 peserta dari berbagai perusahaan Internasional dan dalam Negeri. Sama seperti acara Conference and Exhibition pada hari sebelumnya, acara Conference and Exhibition (Day 2) dilaksanakan di hotel Shangri-La Jakarta, namun kali ini acara tersebut dilaksanakan di lantai 1 yang menggunakan 3 […]

Sep 12, 2019 14:26