Pave the Way for AI and Cloud: How to Craft CX Strategy that Optimizes RETURN and Mitigates DISRUPTION
October 25, 2023 14:00:54

Andi Anugrah

Pave the Way for AI and Cloud: How to Craft CX Strategy that Optimizes RETURN and Mitigates DISRUPTION

In today’s fast-paced business landscape, delivering exceptional customer experiences while optimizing employee productivity is crucial for any organization. Therefore, Juliet Lee as Regional Manager, CX Solutions – ASEAN, had the opportunity to introduce AVAYA, a leader in communication and contact center solutions, offering a groundbreaking solution to address these challenges. The Avaya Experience Platform provides […]
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Cloud Technology to Support Any New Normal

When it’s not business as usual, technology strategy matters more than ever. And for the call centre, it’s critical that IT teams deliver the right technology. This ensures that agents have the tools to personalise the customer experience. Many outside forces impact IT decisions. Competitive pressures, the fast pace of digital and the constant need […]

Oct 27, 2021 12:21
Cisco Webex Contact Center: Teknologi Multifungsi Berbasis Cloud

Selasa, 09 Maret 2021. ICCA bersama dengan Cisco Partners menyelenggarakan acara Technology Sharing dengan topik pembahasan What’s Next for Contact Center Technology. Kali ini, para panelis akan memperlihatkan solusi teknologi yang dapat memfasilitasi contact center yang bukan hanya sebagai media pengaduan, namun juga sebagai revenue generator. Agenda pada acara Technology Sharing kali ini terdiri dari […]

Mar 10, 2021 16:19
Customer Engagement dengan Cloud

Membangun keterlibatan dengan pelanggan sangat penting dilakukan oleh setiap perusahaan melalui contact center-nya. Teknologi contact center saat ini sudah semakin canggih untuk dapat mendukung engagement tersebut. Salah satunya teknologi yang mendukung proses tersebut adalah Cloud. Hari ini (27/4) event Thursday Technology Sharing kembali diadakan. Sharing teknologi ini mengusung tema Deliver Exceptional Customer Engagement Quickly from the […]

Apr 27, 2017 17:01