ICCA Indonesia
Daftar Pemenang Individu The Best Contact Center Indonesia 2017, berdasarkan kategori adalah sebagai berikut :
JUARA | KATEGORI | NAMA PESERTA | PERUSAHAAN | NILAI |
1 | Agent Disability | JULIAN SULISTIANTO | BANK MANDIRI | 88.30 |
2 | Agent Disability | RUDI YANTO | BANK INDONESIA | 87.30 |
3 | Agent Disability | RONAEDI KAWIRIAN | BANK MANDIRI | 86.03 |
4 | Agent Disability | MUSIRAN | TELEKOMUNIKASI INDONESIA | 74.72 |
1 | Agent English | HOTMAULI SIHITE | BANK MANDIRI | 85.46 |
2 | Agent English | JESSICA | BANK CENTRAL ASIA | 85.37 |
3 | Agent English | HENNI SIBARANI | DHL | 83.95 |
4 | Agent English | MUHAMMAD FIKRI FAUZAN | BANK MANDIRI | 83.55 |
1 | Agent Premium | EVAYANI YOSSEVINA GIRSANG | BANK MANDIRI | 85.77 |
2 | Agent Premium | TITIH ADIATI | BANK CENTRAL ASIA | 85.55 |
3 | Agent Premium | FATONI MUJIONO | TELEKOMUNIKASI INDONESIA | 83.87 |
4 | Agent Premium | MARDIANTO | TELEKOMUNIKASI INDONESIA | 83.30 |
1 | Agent Regular – Large | ULFAH ZAKIYAH | BANK MANDIRI | 88.50 |
2 | Agent Regular – Large | LIYONA WIDIANITA | TELEKOMUNIKASI INDONESIA | 87.78 |
3 | Agent Regular – Large | HAERUL SALEH | TELEKOMUNIKASI INDONESIA | 87.11 |
4 | Agent Regular – Large | SUISMAWATI | BANK CENTRAL ASIA | 86.22 |
1 | Agent Regular – Medium | FIRDA HERLINA | TIKI JNE | 79.85 |
2 | Agent Regular – Medium | ARINDA LUQMANA | KLIP DITJEN PAJAK | 79.32 |
3 | Agent Regular – Medium | DONNY IRAWAN | DHL | 78.30 |
4 | Agent Regular – Medium | LUTFI NUR ANDIKA | KERETA API INDONESIA | 76.59 |
1 | Agent Regular – Small | SYAIFUL BAHRI | ADI SARANA ARMADA | 80.77 |
2 | Agent Regular – Small | NUR INDAH HIDAYATI | BNI LIFE INSURANCE | 79.34 |
3 | Agent Regular – Small | ANWAR SULIHAT SOBLELY | AXA SERVICES INDONESIA | 77.34 |
4 | Agent Regular – Small | RESNAWATI SIMBOLON | BNI LIFE INSURANCE | 77.05 |
1 | Agent Regular Publik | SARIPUDIN | BANK INDONESIA | 88.61 |
2 | Agent Regular Publik | SUHENDAR | PERTAMINA | 84.00 |
3 | Agent Regular Publik | RIAN ANDIKA PRATAMA | BANK INDONESIA | 83.07 |
4 | Agent Regular Publik | KANIA AYU PUTRI | PUSINTEK – KEMENTERIAN KEUANGAN | 79.41 |
1 | Agent Social Media – Large | RADEN MICHAEL BIMO NOVIANTO | BANK CENTRAL ASIA | 88.55 |
2 | Agent Social Media – Large | ARI HANGGORO | BANK CENTRAL ASIA | 86.30 |
3 | Agent Social Media – Large | HANA INDRIATI | TELEKOMUNIKASI INDONESIA | 83.36 |
1 | Agent Social Media – Small | INDRI SETYORINI | KERETA API INDONESIA | 83.69 |
2 | Agent Social Media – Small | DWI WAHYUNI | ANGKASA PURA II | 82.84 |
3 | Agent Social Media – Small | FELICIA MARISA SINABARIBA | TIKI JNE | 79.35 |
4 | Agent Social Media – Small | ALPINUS DAVID PURBA | KERETA API INDONESIA | 79.03 |
1 | Back Office – Large | OKVIRINDA STELLA | TELEKOMUNIKASI INDONESIA | 84.18 |
2 | Back Office – Large | PUTRI ADITIAS | BANK CENTRAL ASIA | 83.43 |
3 | Back Office – Large | UYENG SUARGANDA | BANK CENTRAL ASIA | 82.52 |
4 | Back Office – Large | BOFA THEODOLID SILALAHI | BANK MANDIRI | 81.07 |
1 | Back Office – Medium | ADI YANUAR PUTRA | KLIP DITJEN PAJAK | 89.89 |
2 | Back Office – Medium | NOVIYANTI | KERETA API INDONESIA | 86.46 |
3 | Back Office – Medium | RIYANTI EKA PUTRI | KERETA API INDONESIA | 84.85 |
4 | Back Office – Medium | YANA RHISA LISTYANTO PUTRI | DHL | 83.79 |
1 | Back Office – Small | ALDILA DESELA PUTRI | ANGKASA PURA II | 81.41 |
2 | Back Office – Small | R. FITRYA ROBBYANY | CHUBB GENERAL INSURANCE INDONESIA | 80.70 |
3 | Back Office – Small | RISTAFANI TIA SAFITRI | PERUSAHAAN GAS NEGARA | 80.36 |
4 | Back Office – Small | NAUFAL VIRINDRA | BNI LIFE INSURANCE | 79.85 |
1 | Best of Best Agent | NURISTA AYU SEPTININGTYAS | ASTRA INTERNATIONAL – TOYOTA SALES OPERATION | 89.57 |
2 | Best of Best Agent | GILANG KUSUMABANGSA | KLIP DITJEN PAJAK | 88.50 |
3 | Best of Best Agent | SAMSUL SODIKIN | BANK CENTRAL ASIA | 86.05 |
4 | Best of Best Agent | INDRI KANIASARI | BANK INDONESIA | 83.68 |
1 | Best of Best Back Office | SANDA PRADHIPTA | KLIP DITJEN PAJAK | 86.47 |
2 | Best of Best Back Office | DAVID PANDAPOTAN PASARIBU | BANK CENTRAL ASIA | 84.90 |
3 | Best of Best Back Office | APRILINA ARIYANTI WIJAYA | ASTRA HONDA MOTOR | 84.60 |
4 | Best of Best Back Office | ERWIN GITARISYANA | PERUSAHAAN GAS NEGARA | 84.22 |
1 | Best of Best Customer Service & Social Media | WAHYUDIN | ANGKASA PURA II | 93.75 |
2 | Best of Best Customer Service & Social Media | YOSE MARIGO TARIGAN | KLIP DITJEN PAJAK | 90.20 |
3 | Best of Best Customer Service & Social Media | RENGGA TANJUNG SANTOSO | BANK CENTRAL ASIA | 89.33 |
1 | Best of Best Manager | MAHENDRA SANTOSO | BANK CENTRAL ASIA | 80.80 |
2 | Best of Best Manager | HANIF ARDIAWAN | TELEKOMUNIKASI INDONESIA | 79.92 |
1 | Best of Best Outbound | ANISA PUJI LESTARI | BANK CENTRAL ASIA | 89.91 |
2 | Best of Best Outbound | DENI SUSANTOYO | TELEKOMUNIKASI INDONESIA | 87.99 |
3 | Best of Best Outbound | FATCHAH SAKINAH | BANK MANDIRI | 87.19 |
1 | Best of Best Quality Assurance | ALGI RAHMAT ALFIANTO | BANK CENTRAL ASIA | 87.37 |
2 | Best of Best Quality Assurance | AULIA RAHIMI | KLIP DITJEN PAJAK | 84.43 |
3 | Best of Best Quality Assurance | ERLA YULIANTO | TELEKOMUNIKASI INDONESIA | 81.78 |
1 | Best of Best Supervisor | RAMITHA CLARA SAKTY | KLIP DITJEN PAJAK | 91.81 |
2 | Best of Best Supervisor | MUHAMMAD RIZKY PANJI INDRA | BANK CENTRAL ASIA | 90.49 |
1 | Best of Best Support | FITRI AFRINA | BANK CENTRAL ASIA | 92.04 |
2 | Best of Best Support | LUKMAN HAKIM | TELEKOMUNIKASI INDONESIA | 88.93 |
3 | Best of Best Support | ERNY JULIWATY SITANGGANG | BANK MANDIRI | 85.03 |
4 | Best of Best Support | DONNY KRISNA PURNAMA | BANK CENTRAL ASIA | 84.88 |
1 | Best of Best Team Leader | NINDA ARINI NASSAPUTRI | BANK MANDIRI | 91.55 |
2 | Best of Best Team Leader | ALDY PRASETYO PUTRANANDA | KLIP DITJEN PAJAK | 91.46 |
3 | Best of Best Team Leader | DIAN SAHRI RAMADHAN | BANK CENTRAL ASIA | 89.21 |
4 | Best of Best Team Leader | DICKI SHODIKIN FILILLIYYIN | TELEKOMUNIKASI INDONESIA | 84.34 |
1 | Best of Best Team Leader CS & Outbound | MUHAMMAD HAFIEDZ AMRULLOH | TELEKOMUNIKASI INDONESIA | 90.90 |
2 | Best of Best Team Leader CS & Outbound | SADAMSYAH | BANK CENTRAL ASIA | 90.08 |
3 | Best of Best Team Leader CS & Outbound | ANGELA WANODYA SAWANGI | BANK CENTRAL ASIA | 85.72 |
4 | Best of Best Team Leader CS & Outbound | JENI RUMDANI | FEDERAL INTERNATIONAL FINANCE (FIF) | 83.47 |
1 | Customer Service – Large | RIDWAN MAULANA | KERETA API INDONESIA | 87.95 |
2 | Customer Service – Large | JENNIFER | BANK CENTRAL ASIA | 87.26 |
3 | Customer Service – Large | RIKA MUDYA WULANDARI | KLIP DITJEN PAJAK | 86.75 |
4 | Customer Service – Large | REGINA YATASIA BRAHMANA | BANK CENTRAL ASIA | 85.82 |
1 | Customer Service – Small | FAJAR SURYA | ANGKASA PURA II | 86.01 |
2 | Customer Service – Small | ANGGI PRASISTY HIDAYAT | PERUSAHAAN GAS NEGARA | 84.61 |
3 | Customer Service – Small | BUDI RIYANTO | BANK INDONESIA | 84.59 |
4 | Customer Service – Small | IKA PRATIWI R | ANGKASA PURA II | 83.97 |
1 | Desk Control | ARNITA DYAH DAFITRI | BANK MANDIRI | 85.80 |
2 | Desk Control | SAUMA ADAM SAPUTRA | BANK CENTRAL ASIA | 85.71 |
3 | Desk Control | RISA EKA MARLANGEN | TELEKOMUNIKASI INDONESIA | 81.12 |
1 | IT Support | ADITYA CAKRAWIDYA | BANK CENTRAL ASIA | 90.85 |
2 | IT Support | RANGGA HANDITA | BANK CENTRAL ASIA | 82.72 |
3 | IT Support | SITI ROYANI PASARIBU | TELKOM C4 | 81.76 |
1 | Manager Contact Center – Large | EQUARRY HARLAN | BANK CENTRAL ASIA | 78.82 |
2 | Manager Contact Center – Large | NINDYA NASTITI PUSPITASARI | BANK MANDIRI | 77.65 |
3 | Manager Contact Center – Large | DINI ERLANI APRIANTI | BANK MANDIRI | 75.35 |
1 | Manager Contact Center – Small | ROBBY SAPUTRA | ANGKASA PURA II | 85.99 |
2 | Manager Contact Center – Small | HENNY SETYAWATI | KLIP DITJEN PAJAK | 81.96 |
3 | Manager Contact Center – Small | NASRUL ACHMAD | TELEKOMUNIKASI INDONESIA | 79.28 |
1 | Manager Customer Service | NOXY CITREA BRIDARA | KERETA API INDONESIA | 91.41 |
2 | Manager Customer Service | ANDAYA ENDY SAPUTRA | PERUSAHAAN GAS NEGARA | 83.53 |
1 | Quality Assurance – Large | DUMARIA ULINA GULTOM | BANK CENTRAL ASIA | 86.40 |
2 | Quality Assurance – Large | FRIDA NOV KRISTINA GULO | TELEKOMUNIKASI INDONESIA | 84.01 |
3 | Quality Assurance – Large | NURUL KAOTSAR | TELEKOMUNIKASI INDONESIA | 83.86 |
1 | Quality Assurance – Small | DIAN DINI TULUSTI | FEDERAL INTERNATIONAL FINANCE (FIF) | 80.12 |
2 | Quality Assurance – Small | YULI RATNANINGSIH | BNI LIFE INSURANCE | 75.57 |
3 | Quality Assurance – Small | ADAH AIRLIANI | BANK TABUNGAN NEGARA | 73.75 |
4 | Quality Assurance – Small | M. HENDRA PRADANA | TIKI JNE | 70.28 |
1 | Supervisor – Large | YUSUF EFENDI | TELEKOMUNIKASI INDONESIA | 84.65 |
2 | Supervisor – Large | NOVRIANSYAH PRATAMA | TELEKOMUNIKASI INDONESIA | 83.97 |
3 | Supervisor – Large | WINDA ASTRID MARPAUNG | BANK MANDIRI | 81.99 |
1 | Supervisor – Small | LUTFI RESTU SUHENDAR | ASTRA HONDA MOTOR | 88.45 |
2 | Supervisor – Small | AGUS KADE SUCITA | KERETA API INDONESIA | 78.97 |
3 | Supervisor – Small | NENI AGUSTUTI | CHUBB GENERAL INSURANCE INDONESIA | 78.81 |
4 | Supervisor – Small | DINA PARLINA | TIKI JNE | 77.28 |
1 | Team Leader Customer Service | DJAMILAH | ASTRA HONDA MOTOR | 95.55 |
2 | Team Leader Customer Service | JUNIAR SAMOSIR | BANK MANDIRI | 87.30 |
3 | Team Leader Customer Service | INDRA ISTIANTO | KERETA API INDONESIA | 87.11 |
4 | Team Leader Customer Service | RICHE SEFLINA | ANGKASA PURA II | 86.03 |
1 | Team Leader Inbound Large | FAJAR WIDIARTO | KLIP DITJEN PAJAK | 90.03 |
2 | Team Leader Inbound Large | ANNISA DYAH SITAWATY | BANK MANDIRI | 83.65 |
3 | Team Leader Inbound Large | NOVIYANTI ARDINA | TELEKOMUNIKASI INDONESIA | 81.29 |
4 | Team Leader Inbound Large | LIA FRANSISCHA | BANK CENTRAL ASIA | 80.59 |
1 | Team Leader Inbound Small | ANDRESKO GIAPUTRA | ASTRA CREDIT COMPANIES | 79.49 |
2 | Team Leader Inbound Small | DENDI | BANK INDONESIA | 78.34 |
3 | Team Leader Inbound Small | EKA PUSPITASARI | BNI LIFE INSURANCE | 72.53 |
4 | Team Leader Inbound Small | ELMO RANDY JULIZAR | PERTAMINA | 71.48 |
1 | Team Leader Outbound | PUTRI RIZKY AYLEND | TELEKOMUNIKASI INDONESIA | 84.31 |
2 | Team Leader Outbound | SHERLY SUNDARI UTAMA | BANK CENTRAL ASIA | 84.17 |
3 | Team Leader Outbound | DEWI NOVRINA UTAMI | SWAKARYA INSAN MANDIRI | 83.05 |
4 | Team Leader Outbound | PURWANTINI JUNIANTI | BANK MANDIRI | 82.87 |
1 | Telemarketing | CHRISTY IVANA | KLIP DITJEN PAJAK | 90.47 |
2 | Telemarketing | E. PRIYANKA HAYUNINDYA NARESHWARI | BANK MANDIRI | 88.65 |
3 | Telemarketing | YASIKA IRAWATI | BANK CENTRAL ASIA | 87.60 |
4 | Telemarketing | IBNI ULHUSNA | ASTRA INTERNATIONAL – ASTRAWORLD | 86.59 |
1 | Telesales | IKA SOFIANA | TELEKOMUNIKASI INDONESIA | 89.47 |
2 | Telesales | RANDI EKA SAPUTRA | BANK CENTRAL ASIA | 89.05 |
3 | Telesales | TRI LESTARI | TELEKOMUNIKASI INDONESIA | 86.38 |
1 | Trainer | EMELIA NUSHROH | TELEKOMUNIKASI INDONESIA | 85.36 |
2 | Trainer | RIRIN INTANIA | BANK MANDIRI | 80.81 |
3 | Trainer | ABDUL JABBAR JAWWADURROHMAN | ASTRA HONDA MOTOR | 79.51 |