Indonesia Contact Center Association

Developing role of Indonesia contact center as service center that support economic growth, culture and social in south-east Asia with forming the quality of preeminent human resources and competitiveness.

The Best Contact Center Indonesia

Penghargaan (Awards) The Best Contact Center Indonesia dilaksanakan sebagai upaya Asosiasi praktisi contact center ICCA (Indonesia Contact Center Association)  untuk mengembangkan contact center industri di Indonesia. Khususnya dalam meningkatkan peran serta karyawan dalam mengembangkan kemampuan, kreativitas dan kinerja dalam mengelola contact center.

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NEWS

Redefining the Customer Experience with Zoom Contact Center

Redefining the Customer Experience with Zoom Contact Center

In an era where customer service is a critical differentiator for businesses, Zoom Contact Center is poised to redefine the customer experience. With a mission to provide meaningful customer engagement, Eric Loh as a Customer Experience Sales Specialist Asia from Kayreach System shared that Zoom platform can bring together a powerful set of tools that […]
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Annisa Nur Fauzi

November 07, 2023 13:28:27
Creating a Secure Customer and Agent Experience

Creating a Secure Customer and Agent Experience

In an era where technology has transformed the way we interact with businesses, Tetherfi firmly believes in the enduring value of ‘Human Intelligence’ and ‘Human Interactions.’ While AI has undeniably revolutionized customer service, it’s the human touch that remains essential.  Vineeth Nayak, Founder & CEO of Tetherfi delivers technology solutions that not only secure and […]
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Annisa Nur Fauzi

November 02, 2023 14:06:14
Technology’s Role in Empowering Indonesia’s Contact Center Community

Technology’s Role in Empowering Indonesia’s Contact Center Community

Ekosistem contact center di Indonesia merupakan jaringan dinamis yang melibatkan berbagai pemangku kepentingan (stakeholder), yang masing-masing memainkan peran penting dalam memastikan keberhasilan industri ini. Beberapa stakeholder tersebut, seperti End Users or End Customers, perusahaan, agent contact center, serta teknologi contact center.  Untuk itu, Agung Susanto selaku Direktur PT Intelix Global Crossing dalam paparannya berbagi tentang […]
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Annisa Nur Fauzi

November 01, 2023 15:39:30
Banking as a Service: Transforming the Contact Center into an Impact Center

Banking as a Service: Transforming the Contact Center into an Impact Center

In today’s banking landscape, the concept of traditional customer service is evolving rapidly. The traditional contact center is no longer just a place for addressing customer queries and issues; it has become the nerve center for creating meaningful and personalized banking experiences. The aim is to make every interaction with the customer an opportunity for […]
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Annisa Nur Fauzi

October 31, 2023 14:06:43
Impact of Generative AI: Empower, Elevate, and Convert 

Impact of Generative AI: Empower, Elevate, and Convert 

The relentless advance of technology continues to shape the way businesses operate, and one of the most transformative innovations in recent years is Generative Artificial Intelligence (AI). This groundbreaking technology is redefining the landscape of customer interactions and business processes.  What is Generative AI? Generative AI is a subset of artificial intelligence that focuses on […]
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Annisa Nur Fauzi

October 27, 2023 11:00:00
Transforming CX with Generative AI

Transforming CX with Generative AI

In an era where customer experience (CX) reigns supreme, businesses across various industries are looking for advanced solutions to enhance their CX strategies. The rise of Generative Artificial Intelligence (AI) has opened up exciting possibilities for revolutionizing customer interactions, and NICE CXone is at the forefront of this transformation.  The traditional approach to CX often […]
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Annisa Nur Fauzi

October 26, 2023 10:12:35
Pave the Way for AI and Cloud: How to Craft CX Strategy that Optimizes RETURN and Mitigates DISRUPTION

Pave the Way for AI and Cloud: How to Craft CX Strategy that Optimizes RETURN and Mitigates DISRUPTION

In today’s fast-paced business landscape, delivering exceptional customer experiences while optimizing employee productivity is crucial for any organization. Therefore, Juliet Lee as Regional Manager, CX Solutions – ASEAN, had the opportunity to introduce AVAYA, a leader in communication and contact center solutions, offering a groundbreaking solution to address these challenges. The Avaya Experience Platform provides […]
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Annisa Nur Fauzi

October 25, 2023 14:00:54
Contact Center Warrior: The Prime Guard of BCA

Contact Center Warrior: The Prime Guard of BCA

Di era digitalisasi ini, penipuan online semakin marak terjadi. Terutama di dunia perbankan, penipuan atau cyber crime yang diiringi dengan berita hoax ini kerap kali beredar di masyarakat dengan mengatasnamakan suatu bank. Hal ini pun dialami oleh salah satu bank swasta terbesar di Indonesia, yaitu Bank Central Asia atau Bank BCA.  Dalam kesempatan ini, Wani […]
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Annisa Nur Fauzi

October 24, 2023 15:18:17

Wanna be part of ICCA? Join Us!

Gold

Rp.

10jt

Benefits for joining

✓

Gratis peserta Sharing Session.

✓

Gratis seminar ICCA, selama 1 kali setahun sebanyak 1 orang

✓

Berhak mengikuti The Best Contact Center Indonesia untuk semua kategori dengan membayar biaya kepesertaan.

✓

Gratis Training Certified Contact Center Team Leader (CCTL), 1 kali setahun sebanyak 2 orang

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Platinum

Rp.

50jt

Benefits for joining

✓

Gratis peserta Sharing Session.

✓

Gratis seminar ICCA, selama 1 kali setahun sebanyak 1 orang

✓

Berhak mengikuti The Best Contact Center Indonesia untuk semua kategori dengan membayar biaya kepesertaan.

✓

Gratis Training Certified Contact Center Team Leader (CCTL), 1 kali setahun sebanyak 2 orang

✓

Gratis Training Certified Contact Center Manager (CCCM), 1 kali setahun sebanyak 2 orang

✓

Gratis Training Certified Contact Center Supervisor (CCCS), 1 kali setahun sebanyak 2 orang

✓

Gratis Training Contact Center Quality Assurance (CCQA), 1 kali setahun sebanyak 1 orang

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Silver

Rp.

1jt

Benefits for joining

✓

Gratis peserta Sharing Session.

✓

Berhak mengikuti The Best Contact Center Indonesia untuk semua kategori dengan membayar biaya kepesertaan.

✓

Gratis seminar ICCA, selama 1 kali setahun sebanyak 1 orang

Read More