Pemenang Individu 2017

Daftar Pemenang Individu The Best Contact Center Indonesia 2017, berdasarkan kategori adalah sebagai berikut :

JUARA KATEGORI NAMA PESERTA PERUSAHAAN NILAI
1 Agent Disability JULIAN SULISTIANTO BANK MANDIRI  88.30
2 Agent Disability RUDI YANTO BANK INDONESIA  87.30
3 Agent Disability RONAEDI KAWIRIAN BANK MANDIRI  86.03
4 Agent Disability MUSIRAN TELEKOMUNIKASI INDONESIA  74.72
1 Agent English HOTMAULI SIHITE BANK MANDIRI  85.46
2 Agent English JESSICA BANK CENTRAL ASIA  85.37
3 Agent English HENNI SIBARANI DHL  83.95
4 Agent English MUHAMMAD FIKRI FAUZAN BANK MANDIRI  83.55
1 Agent Premium EVAYANI YOSSEVINA GIRSANG BANK MANDIRI  85.77
2 Agent Premium TITIH ADIATI BANK CENTRAL ASIA  85.55
3 Agent Premium FATONI MUJIONO TELEKOMUNIKASI INDONESIA  83.87
4 Agent Premium MARDIANTO TELEKOMUNIKASI INDONESIA  83.30
1 Agent Regular – Large ULFAH ZAKIYAH BANK MANDIRI  88.50
2 Agent Regular – Large LIYONA WIDIANITA TELEKOMUNIKASI INDONESIA  87.78
3 Agent Regular – Large HAERUL SALEH TELEKOMUNIKASI INDONESIA  87.11
4 Agent Regular – Large SUISMAWATI BANK CENTRAL ASIA  86.22
1 Agent Regular – Medium FIRDA HERLINA TIKI JNE  79.85
2 Agent Regular – Medium ARINDA LUQMANA KLIP DITJEN PAJAK  79.32
3 Agent Regular – Medium DONNY IRAWAN DHL  78.30
4 Agent Regular – Medium LUTFI NUR ANDIKA KERETA API INDONESIA  76.59
1 Agent Regular – Small SYAIFUL BAHRI ADI SARANA ARMADA  80.77
2 Agent Regular – Small NUR INDAH HIDAYATI BNI LIFE INSURANCE  79.34
3 Agent Regular – Small ANWAR SULIHAT SOBLELY AXA SERVICES INDONESIA  77.34
4 Agent Regular – Small RESNAWATI SIMBOLON BNI LIFE INSURANCE  77.05
1 Agent Regular Publik SARIPUDIN BANK INDONESIA  88.61
2 Agent Regular Publik SUHENDAR PERTAMINA  84.00
3 Agent Regular Publik RIAN ANDIKA PRATAMA BANK INDONESIA  83.07
4 Agent Regular Publik KANIA AYU PUTRI PUSINTEK – KEMENTERIAN KEUANGAN  79.41
1 Agent Social Media – Large RADEN MICHAEL BIMO NOVIANTO BANK CENTRAL ASIA  88.55
2 Agent Social Media – Large ARI HANGGORO BANK CENTRAL ASIA  86.30
3 Agent Social Media – Large HANA INDRIATI TELEKOMUNIKASI INDONESIA  83.36
1 Agent Social Media – Small INDRI SETYORINI KERETA API INDONESIA  83.69
2 Agent Social Media – Small DWI WAHYUNI ANGKASA PURA II  82.84
3 Agent Social Media – Small FELICIA MARISA SINABARIBA TIKI JNE  79.35
4 Agent Social Media – Small ALPINUS DAVID PURBA KERETA API INDONESIA  79.03
1 Back Office – Large OKVIRINDA STELLA TELEKOMUNIKASI INDONESIA  84.18
2 Back Office – Large PUTRI ADITIAS BANK CENTRAL ASIA  83.43
3 Back Office – Large UYENG SUARGANDA BANK CENTRAL ASIA  82.52
4 Back Office – Large BOFA THEODOLID SILALAHI BANK MANDIRI  81.07
1 Back Office – Medium ADI YANUAR PUTRA KLIP DITJEN PAJAK  89.89
2 Back Office – Medium NOVIYANTI KERETA API INDONESIA  86.46
3 Back Office – Medium RIYANTI EKA PUTRI KERETA API INDONESIA  84.85
4 Back Office – Medium YANA RHISA LISTYANTO PUTRI DHL  83.79
1 Back Office – Small ALDILA DESELA PUTRI ANGKASA PURA II  81.41
2 Back Office – Small R. FITRYA ROBBYANY CHUBB GENERAL INSURANCE INDONESIA  80.70
3 Back Office – Small RISTAFANI TIA SAFITRI PERUSAHAAN GAS NEGARA  80.36
4 Back Office – Small NAUFAL VIRINDRA BNI LIFE INSURANCE  79.85
1 Best of Best Agent NURISTA AYU SEPTININGTYAS ASTRA INTERNATIONAL  – TOYOTA SALES OPERATION  89.57
2 Best of Best Agent GILANG KUSUMABANGSA KLIP DITJEN PAJAK  88.50
3 Best of Best Agent SAMSUL SODIKIN BANK CENTRAL ASIA  86.05
4 Best of Best Agent INDRI KANIASARI BANK INDONESIA  83.68
1 Best of Best Back Office SANDA PRADHIPTA KLIP DITJEN PAJAK  86.47
2 Best of Best Back Office DAVID PANDAPOTAN PASARIBU BANK CENTRAL ASIA  84.90
3 Best of Best Back Office APRILINA ARIYANTI WIJAYA ASTRA HONDA MOTOR  84.60
4 Best of Best Back Office ERWIN GITARISYANA PERUSAHAAN GAS NEGARA  84.22
1 Best of Best Customer Service & Social Media WAHYUDIN ANGKASA PURA II  93.75
2 Best of Best Customer Service & Social Media YOSE MARIGO TARIGAN KLIP DITJEN PAJAK  90.20
3 Best of Best Customer Service & Social Media RENGGA TANJUNG SANTOSO BANK CENTRAL ASIA  89.33
1 Best of Best Manager MAHENDRA SANTOSO BANK CENTRAL ASIA  80.80
2 Best of Best Manager HANIF ARDIAWAN TELEKOMUNIKASI INDONESIA  79.92
1 Best of Best Outbound ANISA PUJI LESTARI BANK CENTRAL ASIA  89.91
2 Best of Best Outbound DENI SUSANTOYO TELEKOMUNIKASI INDONESIA  87.99
3 Best of Best Outbound FATCHAH SAKINAH BANK MANDIRI  87.19
1 Best of Best Quality Assurance ALGI RAHMAT ALFIANTO BANK CENTRAL ASIA  87.37
2 Best of Best Quality Assurance AULIA RAHIMI KLIP DITJEN PAJAK  84.43
3 Best of Best Quality Assurance ERLA YULIANTO TELEKOMUNIKASI INDONESIA  81.78
1 Best of Best Supervisor RAMITHA CLARA SAKTY KLIP DITJEN PAJAK  91.81
2 Best of Best Supervisor MUHAMMAD RIZKY PANJI INDRA BANK CENTRAL ASIA  90.49
1 Best of Best Support FITRI AFRINA BANK CENTRAL ASIA  92.04
2 Best of Best Support LUKMAN HAKIM TELEKOMUNIKASI INDONESIA  88.93
3 Best of Best Support ERNY JULIWATY SITANGGANG BANK MANDIRI  85.03
4 Best of Best Support DONNY KRISNA PURNAMA BANK CENTRAL ASIA  84.88
1 Best of Best Team Leader NINDA ARINI NASSAPUTRI BANK MANDIRI  91.55
2 Best of Best Team Leader ALDY PRASETYO PUTRANANDA KLIP DITJEN PAJAK  91.46
3 Best of Best Team Leader DIAN SAHRI RAMADHAN BANK CENTRAL ASIA  89.21
4 Best of Best Team Leader DICKI SHODIKIN FILILLIYYIN TELEKOMUNIKASI INDONESIA  84.34
1 Best of Best Team Leader CS & Outbound MUHAMMAD HAFIEDZ AMRULLOH TELEKOMUNIKASI INDONESIA  90.90
2 Best of Best Team Leader CS & Outbound SADAMSYAH BANK CENTRAL ASIA  90.08
3 Best of Best Team Leader CS & Outbound ANGELA WANODYA SAWANGI BANK CENTRAL ASIA  85.72
4 Best of Best Team Leader CS & Outbound JENI RUMDANI FEDERAL INTERNATIONAL FINANCE (FIF)  83.47
1 Customer Service – Large RIDWAN MAULANA KERETA API INDONESIA  87.95
2 Customer Service – Large JENNIFER BANK CENTRAL ASIA  87.26
3 Customer Service – Large RIKA MUDYA WULANDARI KLIP DITJEN PAJAK  86.75
4 Customer Service – Large REGINA YATASIA BRAHMANA BANK CENTRAL ASIA  85.82
1 Customer Service – Small FAJAR SURYA ANGKASA PURA II  86.01
2 Customer Service – Small ANGGI PRASISTY HIDAYAT PERUSAHAAN GAS NEGARA  84.61
3 Customer Service – Small BUDI RIYANTO BANK INDONESIA  84.59
4 Customer Service – Small IKA PRATIWI R ANGKASA PURA II  83.97
1 Desk Control ARNITA DYAH DAFITRI BANK MANDIRI  85.80
2 Desk Control SAUMA ADAM SAPUTRA BANK CENTRAL ASIA  85.71
3 Desk Control RISA EKA MARLANGEN TELEKOMUNIKASI INDONESIA  81.12
1 IT Support ADITYA CAKRAWIDYA BANK CENTRAL ASIA  90.85
2 IT Support RANGGA HANDITA BANK CENTRAL ASIA  82.72
3 IT Support SITI ROYANI PASARIBU TELKOM C4  81.76
1 Manager Contact Center – Large EQUARRY HARLAN BANK CENTRAL ASIA  78.82
2 Manager Contact Center – Large NINDYA NASTITI PUSPITASARI BANK MANDIRI  77.65
3 Manager Contact Center – Large DINI ERLANI APRIANTI BANK MANDIRI  75.35
1 Manager Contact Center – Small ROBBY SAPUTRA ANGKASA PURA II  85.99
2 Manager Contact Center – Small HENNY SETYAWATI KLIP DITJEN PAJAK  81.96
3 Manager Contact Center – Small NASRUL ACHMAD TELEKOMUNIKASI INDONESIA  79.28
1 Manager Customer Service NOXY CITREA BRIDARA KERETA API INDONESIA  91.41
2 Manager Customer Service ANDAYA ENDY SAPUTRA PERUSAHAAN GAS NEGARA  83.53
1 Quality Assurance – Large DUMARIA ULINA GULTOM BANK CENTRAL ASIA  86.40
2 Quality Assurance – Large FRIDA NOV KRISTINA GULO TELEKOMUNIKASI INDONESIA  84.01
3 Quality Assurance – Large NURUL KAOTSAR TELEKOMUNIKASI INDONESIA  83.86
1 Quality Assurance – Small DIAN DINI TULUSTI FEDERAL INTERNATIONAL FINANCE (FIF)  80.12
2 Quality Assurance – Small YULI RATNANINGSIH BNI LIFE INSURANCE  75.57
3 Quality Assurance – Small ADAH AIRLIANI BANK TABUNGAN NEGARA  73.75
4 Quality Assurance – Small M. HENDRA PRADANA TIKI JNE  70.28
1 Supervisor – Large YUSUF EFENDI TELEKOMUNIKASI INDONESIA  84.65
2 Supervisor – Large NOVRIANSYAH PRATAMA TELEKOMUNIKASI INDONESIA  83.97
3 Supervisor – Large WINDA ASTRID MARPAUNG BANK MANDIRI  81.99
1 Supervisor – Small LUTFI RESTU SUHENDAR ASTRA HONDA MOTOR  88.45
2 Supervisor – Small AGUS KADE SUCITA KERETA API INDONESIA  78.97
3 Supervisor – Small NENI AGUSTUTI CHUBB GENERAL INSURANCE INDONESIA  78.81
4 Supervisor – Small DINA PARLINA TIKI JNE  77.28
1 Team Leader Customer Service DJAMILAH ASTRA HONDA MOTOR  95.55
2 Team Leader Customer Service JUNIAR SAMOSIR BANK MANDIRI  87.30
3 Team Leader Customer Service INDRA ISTIANTO KERETA API INDONESIA  87.11
4 Team Leader Customer Service RICHE SEFLINA ANGKASA PURA II  86.03
1 Team Leader Inbound Large FAJAR WIDIARTO KLIP DITJEN PAJAK  90.03
2 Team Leader Inbound Large ANNISA DYAH SITAWATY BANK MANDIRI  83.65
3 Team Leader Inbound Large NOVIYANTI ARDINA TELEKOMUNIKASI INDONESIA  81.29
4 Team Leader Inbound Large LIA FRANSISCHA BANK CENTRAL ASIA  80.59
1 Team Leader Inbound Small ANDRESKO GIAPUTRA ASTRA CREDIT COMPANIES  79.49
2 Team Leader Inbound Small DENDI BANK INDONESIA  78.34
3 Team Leader Inbound Small EKA PUSPITASARI BNI LIFE INSURANCE  72.53
4 Team Leader Inbound Small ELMO RANDY JULIZAR PERTAMINA  71.48
1 Team Leader Outbound PUTRI RIZKY AYLEND TELEKOMUNIKASI INDONESIA  84.31
2 Team Leader Outbound SHERLY SUNDARI UTAMA BANK CENTRAL ASIA  84.17
3 Team Leader Outbound DEWI NOVRINA UTAMI SWAKARYA INSAN MANDIRI  83.05
4 Team Leader Outbound PURWANTINI JUNIANTI BANK MANDIRI  82.87
1 Telemarketing CHRISTY IVANA KLIP DITJEN PAJAK  90.47
2 Telemarketing E. PRIYANKA HAYUNINDYA NARESHWARI BANK MANDIRI  88.65
3 Telemarketing YASIKA IRAWATI BANK CENTRAL ASIA  87.60
4 Telemarketing IBNI ULHUSNA ASTRA INTERNATIONAL  – ASTRAWORLD  86.59
1 Telesales IKA SOFIANA TELEKOMUNIKASI INDONESIA  89.47
2 Telesales RANDI EKA SAPUTRA BANK CENTRAL ASIA  89.05
3 Telesales TRI LESTARI TELEKOMUNIKASI INDONESIA  86.38
1 Trainer EMELIA NUSHROH TELEKOMUNIKASI INDONESIA  85.36
2 Trainer RIRIN INTANIA BANK MANDIRI  80.81
3 Trainer ABDUL JABBAR JAWWADURROHMAN ASTRA HONDA MOTOR  79.51

Pemenang The Best Contact Center Indonesia 2017

Berdasarkan pengumuman pemenang yang telah dilaksanakan pada 10-11 Agustus 2017 di Jakarta. Daftar Pemenang The Best Contact Center Indonesia 2017 berdasarkan jumlah medali yang diperoleh pada lomba Korporat Program, Teamwork, Talent, dan Individu, adalah sebagai berikut :

NO PERUSAHAAN P G S B TOTAL
1 PT. BANK CENTRAL ASIA, TBK 19 16 7 10 52
2 PT. TELEKOMUNIKASI INDONESIA, TBK 9 9 13 4 35
3 KANTOR LAYANAN INFORMASI DAN PENGADUAN DJP 9 8 3 2 22
4 PT. BANK MANDIRI (PERSERO), TBK 8 8 10 5 31
5 PT. ANGKASA PURA II (PERSERO) 8 2 0 3 13
6 PT. ASTRA HONDA MOTOR 7 1 4 1 13
7 PT. KERETA API INDONESIA 5 4 4 2 15
8 BANK INDONESIA 3 3 3 2 11
9 PT. PRUDENTIAL LIFE ASSURANCE 3 2 0 0 5
10 PT. FEDERAL INTERNATIONAL FINANCE (FIF) 3 0 0 1 4
11 COCA-COLA AMATIL INDONESIA 2 1 1 0 4
12 PT. NUTRICIA INDONESIA SEJAHTERA 2 0 0 0 2
13 PT. SARIHUSADA GENERASI MAHARDHIKA 2 0 0 0 2
14 PT. ASTRA INTERNATIONAL, TBK  – ASTRAWORLD 1 6 2 2 11
15 PT. SWAKARYA INSAN MANDIRI 1 3 2 0 6
16 PT. BNI LIFE INSURANCE 1 3 1 2 7
17 PT. ASTRA INTERNATIONAL, TBK  – TOYOTA SALES OPERATION 1 2 0 0 3
18 DIREKTORAT JENDERAL BEA DAN CUKAI 1 1 2 1 5
19 PT. ADI SARANA ARMADA 1 1 0 0 2
20 PT. ASTRA OTOPARTS, TBK – SHOP N DRIVE 1 1 0 0 2
21 PT. MANDIRI AXA GENERAL INSURANCE 1 1 0 0 2
22 PT. TIKI JNE 1 0 1 2 4
23 PT. ASTRA CREDIT COMPANIES 1 0 0 1 2
24 PT. CIMB NIAGA AUTO FINANCE 1 0 0 0 1
25 PT. ADHYA TIRTA BATAM 1 0 0 0 1
26 PT. PERTAMINA (PERSERO) 0 2 3 1 6
27 PT. PERUSAHAAN GAS NEGARA (PERSERO) 0 2 1 1 4
28 PT. ASTRA AVIVA LIFE 0 2 1 0 3
29 PUSINTEK – KEMENTERIAN KEUANGAN 0 2 0 1 3
30 PT. CHUBB GENERAL INSURANCE INDONESIA 0 1 1 0 2
31 OTORITAS JASA KEUANGAN (OJK) 0 1 0 0 1
32 PT. AA INTERNATIONAL INDONESIA 0 1 0 0 1
33 DHL EXPRESS 0 0 2 1 3
34 PT. BANK TABUNGAN NEGARA (PERSERO) 0 0 2 0 2
35 PT. PRIMALAYAN CITRA MANDIRI 0 0 1 0 1
36 SINAR MAS LAND 0 0 1 0 1
37 PT. AXA SERVICES INDONESIA 0 0 1 0 1
39 PT. ENSEVAL PUTERA MEGATRADING 0 0 1 0 1
40 PT. PRO TELEKOM INDONESIA 0 0 0 1 1

Ada 8 Nama perusahaan peserta yang tidak mendapatkan medali pada ajang tahun ini, sehingga kami tidak cantumkan dalam publikasi ini.

 

Perolehan Medali

Berdasarkan pengumuman pemenang, hasil lengkap perolehan medali semua perusahaan yang mendapatkan medali adalah sebagai berikut :

NO PERUSAHAAN P G S B TOTAL
1 BANK CENTRAL ASIA 17 12 11 6 46
2 TELEKOMUNIKASI INDONESIA 10 14 10 8 42
3 BANK MANDIRI 7 3 7 5 22
4 KLIP DJP 6 6 2 2 16
5 INDOSAT OOREDOO 5 6 2 4 17
6 ANGKASA PURA II 4 1 2 3 10
7 ASTRA HONDA MOTOR 3 5 6 0 14
8 BANK INDONESIA 2 3 3 4 12
9 DHL EXPRESS 2 2 1 3 8
10 ASTRA INTERNATIONAL  – ASTRAWORLD 2 1 2 1 6
11 PRUDENTIAL LIFE ASSURANCE 1 2 0 1 4
12 SARIHUSADA GENERASI MAHARDHIKA 1 1 2 0 4
13 BNI LIFE INSURANCE 1 1 1 2 5
14 ASTRA OTOPARTS – SHOP&DRIVE 1 1 1 0 3
15 GARUDA INDONESIA 1 0 1 1 3
16 ASTRA LIFE 1 0 0 1 2
17 BANK DBS INDONESIA 1 0 0 0 1
18 CIMB NIAGA AUTO FINANCE 1 0 0 0 1
19 COCA COLA AMATIL INDONESIA 0 2 2 1 5
20 SWAKARYA INSAN MANDIRI 0 2 2 0 4
21 PERTAMINA 0 1 1 3 5
22 ASTRA CREDIT COMPANIES 0 1 1 2 4
23 INFOMEDIA NUSANTARA 0 1 1 0 2
24 AA INTERNATIONAL 0 1 0 0 1
25 DIREKTORAT JENDERAL BEA DAN CUKAI 0 1 0 0 1
26 BANK TABUNGAN NEGARA 0 0 1 2 3
27 CIMB NIAGA 0 0 1 1 2
28 PAM LYONNAISE JAYA 0 0 1 0 1
29 PANIN BANK 0 0 1 0 1
30 PUSINTEK – KEMENTERIAN KEUANGAN 0 0 1 0 1
31 SINAR MAS LAND 0 0 1 0 1
32 ADI SARANA ARMADA 0 0 0 1 1
33 AUTO 2000 0 0 0 1 1
34 PERUSAHAAN GAS NEGARA 0 0 0 1 1
35 TIKI JNE 0 0 0 1 1